www.elmostafafurniture.com return, exchange and refund policy.
Elmostafa Furniture is an eCommerce platform that sells home furniture, goods and also an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
This Elmostafa Furniture privacy policy is to help you understand what information Elmostafa Furniture collects, how Elmostafa Furniture uses it, how it may be shared, and what choices you have. This privacy policy governs the products and services we offer through our website, mobile applications, and other applications (collectively the “Site” or “Elmostafa Furniture Platform”). When you use the site, you consent to our collection, use, and disclosure of information about you as described in this privacy policy. Additionally, our terms and conditions are incorporated by reference to this privacy policy, including applicable terms governing limitations on liability and the resolution of disputes. The terms “we,” or “our,” refer to Elmostafa Furniture Ltd.
ou can return and exchange products within 14 days from the invoice date, all you have to do is call us on the telephone number or send us massege on whatsapp 01145619999.
The original purchase invoice and the original packaging of the product are required for all returns and exchanges. We refund the money in the same way as the original payment method. In case of credit card payment, we are not responsible for any bank charges that may be deducted by the bank.
For example, purchases made using credit cards will be refunded to the same card account.
1. Products that have been ordered specially and tailored for you.
2. Products that have been assembled or installed.
3. Accessories, bedspreads and mattresses after removing their packaging cover.
4. Products purchased from display in showrooms with same condition.
These conditions do not apply to products that have been damaged during transportation and loading or in the event of a defect in the product, we accept their return and replacement provided that they have not been assembled or installed.